Job Description

Job Description

We are seeking a seasoned Casino Supervisor who brings a minimum of five years of experience in high-limit gaming within a luxury casino hotel environment. The ideal candidate demonstrates a deep understanding of elevated guest service standards and thrives in a fast-paced, high-stakes setting. They must possess strong, hands-on experience and a high level of proficiency in single zero roulette and high limit baccarat, with the ability to confidently oversee game integrity and deliver an exceptional guest experience. Professionalism, attention to detail, and the ability to lead by example are essential in maintaining the level of excellence expected at Wynn Las Vegas.

Job Responsibilities:

• Supervise a gaming area that has between one to six open gaming tables.
• Create player ratings with close attention to average bet, time played, and buy-in amounts.
• Process credit transactions (markers and RIM), fills/credits, and opening/closing of games.
• Assist in daily tasks such as pre-shuffling, procuring cards, counting for the gaming day, making schedule adjustments, refreshing skills, etc.
• Report directly to the Assistant Casino Managers/Casino Managers on duty.
• Ensure that exceptional guest service is being delivered and dealers are fully engaged in enhancing the gaming experience.
• Making sure that the dealers are following procedures on the game and providing a high level of guest service.
• Ensuring dealers are not cross-firing, turning off their games and interacting with the guests
• Coaching dealers that are not meeting our standards
• Recommending discipline of dealers that are not following directions or coaching
• Manage the table minimums in response to business demands.
• Ensure the gaming area is clean and inviting to guests and employees.
• Ensure all game procedures and policies are being followed including, resolving or communicating to management any guest disputes ensuring all gaming equipment is functional and secured appropriately, verifying all game protection and integrity measures are followed, monitoring and coaching dealers for any performance issues.
• Finalize all tasks from the shift or ensure a proper hand-off to another employee.
• Effectively maintain working chip inventory.
• Comply with Title 31 regulations by appropriately reporting guest or employee issues to Casino Managers/Assistant Casino Managers, issuing comps when appropriate, and tracking high action players for proper win/loss reporting.
• Coach, develop and train Table Games employees.
• Assist with interviews and auditions for new dealers.

Qualifications

• Previous experience in luxury casino or gaming establishment is required.
• Must have previous experience with and be proficient in high limit baccarat, roulette, craps, and specialty games.
• A valid Nevada Gaming License and Alcohol Awareness card are required.
• Must be 21 years of age or older.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Job Tags

Similar Jobs